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FAQ’s

Account & Order

1. Do I Need To Open An Account To Shop From Swiss Military?

While You Can Anytime Browse The Swiss Military Apparel Without Logging In, You Do Require To Make An Account To Buy A Product. This Is The Place Where We Save Your Name, Address, And Phone Number For Long-Term Use.

2. What Is “My Account” Mean? How Can I Edit My Information?

“My Account” Lets You Have Complete Control Over Your Transactions. It Helps You Edit Your Personal Data, Manage Your Orders, And Change Your Password Anytime. – Here’s How You Can Edit Your Account Information-
– Log Into Your Swiss Military Apparel Account
– Click On My Details/Information
– Make The Requisite Changes And Click On The Save Button.

3. How To Change My Password In The Swiss Military Apparel Account?

Here’s How You Can Change Your Password- – Go To The Swiss Military Apparel Login Screen.
– Hit On The Forgot Password Option Being Displayed On The Login Screen.
– You’ll Get An Information Mail From Us On Your Registered Mail Id.
– Click On The Link To Reset Your Password.

4. Can I Log Into Swiss Military Account With My Facebook Or Google Accounts?

Yes, You Can! Just Reach Login And Select Facebook Or Google For Sign Up.

5. How Can I Edit My Delivery And Billing Addresses?

– Log Into Swiss Military Account
– Click On My Addresses And Then Edit Tab.
– Edit Your Address Or Add A New One.
– Click On The Save Button.

6. How Will I Know Whether My Order Has Been Confirmed Or Not?

Once Your Order Is Confirmed And Processed, You Will Get A Shipment Notification Text/Mail On Your Registered Number And Mail Id With The Estimated Time And Date Of The Delivery. You Can Always Check Your Order Status By Logging Into Your Swiss Military Apparel Account And Clicking On “My Order”.

7. Are There Any Warranties On The Products?

Yes, We Do Provide Warranties On Our Products Depending On The Item. You Can Anytime Check The Same In The Specification Table Of The Item.

8. How Can I View My Order History?

– Log Into Your Swiss Military Account
– Click On My Swiss Military At The Top Right Corner Of Your Screen.
– Click On The “My Account” Tab To See Your Order History.

9. Can I Make An Addition Or Change To My Order After Its Placed?

Once An Order Is Confirmed, You Can’t Change Your Number, Unfortunately. You Can Not Add Items To The Order, Substitute Any Item, Or Increase The Quantity Of The Product.

10. What If I Accidentally Add A Wrong Address?

In Case, You Have Added A Wrong Address And Order Is Headed To The Wrong Address, You Can Make A Complaint On Our Redressal Number I.E. ————-And The Product Will Be Returned To Its Origin.

Delivery and Tracking

1. How Can I Place My Order On Swiss Military Apparel?

To Place An Order On The Swiss Military Apparel Is Very Easy. Just Select The Product, Click On The Buy Or Shop Tab, Fill Your Details And Bingo! Your Order Is Placed.

2. What Is Standard Delivery Time?

Most Of The Order Arrive Within 5-10 Working Days After The Order Is Confirmed. An Order Confirmation Email/SMS Will Be Sent To Your Registered Mail And Further Information Related To Shipment Details Will Be Notified Accordingly.

3. Why Have I Not Received My Order Yet?

Sometimes, It Happens That The Delivery May Get Delayed Due To Unforeseen Or Unavoidable Circumstances. In Such Cases, We Proactively Reach Out To You Via SMS And An Email For Further Updates. Please Visit The “My Orders” Page In Your Account And Hit On “Track Order” To Get The Real-Time Status Of The Order.

4. How Can I Track The Status Of My Order?

Visit The “My Orders” Page In Your “My Account” And Select The “Track Order” Tab To Get The Real-Time Status Of The Order.

5. What Modes Of Payment Are Available?

We At Swiss Military Support All Kinds Of Payment From Cash On Delivery To Online Payment I.E. Credit Cards, Debit Cards, And Wallets.

Refund and Return

1. What Are The Refund And Return Policies?

Most Of The Items In The List Are Eligible For Return Except The One Where It Is Specifically Mentioned Non-Refund Or No Return Available. – For Every Return Or Refund, The Packaging Of The Item Should Be Intact, Unused.
– All Returned Items Are Run Past Our Quality Checklist, And The Refund/Replacement Is Processed Only Once It Passes This Stage.
– Returned Items With Damages Caused By Neglect, Improper Usage Or Application Is Not Covered By Our Returns Policy.
– Returns Form With A Legible Returns ID Must Accompany The Returned Item(S).
– Special Rules For Promo Offers Might Override This Returns Policy.
– Convenience And Delivery Charges Are Not Refundable, And Refunds Of Cash On Delivery Are Through NEFT Transactions. The Refund Will Be Initiated After The Inspection Of The Product Which May Take 5-7 Working Days Post Receipt Of Products At The Fulfillment Center.

2. What Is The Return Process?

A Request For Return Can Be Raised After Receiving The Product. All Return Requests Must Be Raised Within 15 Days Of Delivery Or As Mentioned. To Return An Item, View The Order Details In The “ My Account” Section And Select “Return”. Once The Request Is Generated And Processed, The Return Order Will Be Picked Up From The Given Address By You While Placing The Request.

3. What Is The Return Policy In Case Of Cash On Delivery?

If You Have Chosen For Cash On Delivery At The Time Of Purchase, Then At The Time Of Return Please Fill Your Bank Account Details In “My Accounts”.

4. Is It Possible To Return Only A Part Of My Order?

Yes, It Is. Each Product That You Have Ordered And Then Choose To Return Has A Unique Return ID And Email.

5. Why Was My Return Request Rejected?

If A Returned Item Does Not Fulfill The Criteria Mentioned In The Return Policy Then We Are Forced To Decline The Return Of The Product.

6. How Do I Return Multiple Products From A Single Order?

Our Simple 5-Step Process Will Help You – – Log Into The Swiss Military Apparel And Click On My Account.
– Initiate A Return For Each Product That You Want To Send Back.
– Pack All The Items Together In A Single Package.
– Slap The Returns IDs For Each Product On To The Package.
– Awesome! You Are Good To Go!

7. What Will Happen To The Delivery Charges Which I Paid When I Return A Product?

The Delivery Charges Are Non-Refundable, As We Do Not Charge While Picking Up The Return Order.

8. I've Been Refunded An Amount That's Lower Than What I Originally Paid. Why?

Your Returned Amount Could Be Lower Than What You Have Originally Paid If The Item Was Part Of A Promotional Offer, Which Is Subject To The Terms And Conditions. If The Promotion Is No Longer Applicable To Your Order, The Total Order Value Changes To Reflect That, And The Difference Is Adjusted Against The Refund Money. Still, Think We Are Not Right? Contact Us!

9. How Will My Refund Be Processed?

Your Method Of Refund Depends On The Mode Of Payment For Your Order. – Paid In-Store Or Cash On Delivery: Refund Initiated Through National Electronic Funds Transfer, 7 Business Days After Our Quality Check.
– Online Payment Via Credit Card/Debit Card/Net Banking: Refund To The Original Source Within 7 Business Days After Our Quality Check

Cancellation Policy

1. What Is Swiss Military Apparel's Cancellation Policy?

Ouch! Made A Mistake? It’s Ok, Here’s How You Can Cancel The Order: * Email Us Or Contact Us To Cancel Your Order Before It Has Been Shipped From The Warehouse/Store. * If Your Swiss Military Apparel Order Has Already Been Shipped, You Can Refuse It At The Time Of Arrival At Your Doorstep.

2. How To Cancel An Order?

To Cancel An Order You Have To Go To The “My Account” Section And Click On The “Cancel” Button. If The Order Has Already Been Shipped From Our Store, Then You Can Refuse To Accept The Delivery And Send That Back With The Courier Partner. We Will Initiate Your Refund Amount After The Product Is Received At Our Store.

Gift Wraps

1. Can I Use The Swiss Military Apparels To Send A Gift To Others?

Sorry, Currently We Are Not Offering Any Gift Delivering Services At Swiss Military Apparels.

Support & Feedback

1. I Want To Be A Part Of The Swiss Military As An Associate /Partner. Who Do I Get In Touch With?

We, At Swiss Military Apparels, Welcome You To Join Our Swiss Military Family. You Can Reach Out To Us On Our “Partner With Us” Page On The Swiss Military Apparels Website And Fill The Feedback Form. We Promise To Get Back To You As Soon As Possible.

2. How Do I Give A Review Of My Purchase On The Swiss Military?

Your Reviews On The Products Mean A Lot To Us And We Welcome Our Customers To Share Their Experience. On Every Product Page, You Will Find A Review Option Where You Can Open Your Heart.

3. How Do I Get In Touch With Swiss Military’s Customer Care Support?

For Any Assistance Or Help Please Get In Touch With Our Customer Care Support At ————-. We Are Available From Monday To Saturday Between 10 Am And 7 Pm (Except National Holidays). You Can Also Write To ———– To Share Your Queries.

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